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Guest Services, Policies & Guidelines

guest services


Guest Services Desk

The Guest Services desk is located in the visitor center in Elvis Presley's Memphis. The staff is ready to assist you with any questions or special needs you may have during your visit. Guest services can offer you information about area hotels and Memphis-area attractions. The staff can also arrange reservations for the nearby The Guest House at Graceland, which is owned and operated by Graceland.

In addition, when you stop by our Graceland Guest Services desk, show your Graceland tour ticket to receive a FREE Graceland Children's Activity Book for all guests in your party 12 and under. One per ticket, please.

Services for Guests with Disabilities

Even though a limited number of wheelchairs are available at no charge for use on the mansion property only, it is recommended that you bring one with you if you will need a wheelchair during your visit. Inquire at the shuttle boarding area or with your shuttle driver for assistance at the mansion property.

Graceland has mansion tour shuttles equipped with a wheelchair lift. Graceland may transport a guest in their own wheelchair as long as they may be properly secured. Guest using any other equipment that can not be secured properly will be asked to sit in a seat on the shuttle during transport to the mansion grounds.

All gift shops, restaurants and visitor facilities, the automobile museum, and exhibits at Elvis Presley's Memphis are fully wheelchair accessible. The mansion tour is wheelchair accessible except for two rooms in the basement. The airplanes tour is not wheelchair accessible, but guests who cannot physically take the on-board tour may have free access to the terminal to enjoy the video and free access to the airplane display area to view the plane exteriors and take pictures.

Mansion tour scripts for hearing impaired guests are available at the Guest Services desk and at the mansion. Guests with other special needs are invited to call ahead to make arrangements.

Guest Lockers

Located at the north side of the ticket office pavilion are self-service lockers. For assistance, inquire at the Guest Services desk.

Party & Special Event Services

Graceland offers four exciting and unique event venues that are sure to be the perfect place for your corporate event, private rehearsal dinner or special celebration. Private evening tours of the mansion and other attractions can also be included as part of your special event. Find out more about planning your special event at Graceland.

Graceland's Chapel in the Woods

Nestled in the woods adjacent to Elvis Presley's beloved home, Graceland, this quaint Chapel in the Woods is the perfect setting for a wedding to remember. Whether it's an intimate event with just the bride and groom, or up to 50 family and friends, Graceland's Chapel in the Woods offers all the amenities and services you'd expect from much larger venues. Find out about planning your wedding at Graceland.


Policies & Guidelines

Security Guidelines For Graceland Attractions

The Graceland Tour Associates are available throughout out the tour to answer any questions. No bags (including camera bags, backpacks, shopping bags, briefcases or luggage items) will be allowed on the tour. Any other items carried on tour will be searched. Graceland provides lockers for guests who do not wish to leave these items in their vehicle. Assistance is available at the Guest Services desk.


Smoking Policy

For the comfort and health of our guests and staff, and to protect our exhibits and facilities from damage, smoking is permitted only in outdoor areas of Elvis Presley's Memphis. Smoking is prohibited on all Graceland shuttles and is prohibited everywhere on the Graceland Mansion property.


Cameras

Guests may make photographs with a regular still or digital cameras in all areas of the Graceland complex, inside and out, including the mansion property. However, flashes of any kind are not allowed inside the mansion or inside any museums or attractions. Flashes are disruptive to tours and, over time, with millions of visitors, would damage costumes, artwork and other irreplaceable items. Tripods may not be used on the tours as they present a safety hazard for guests walking by.


Audio-Visual Equipment

Due to the need for copyright protection, the use of video cameras, movie cameras, and tape recorders is prohibited inside any of the museums, attractions and shops in Elvis Presley's Memphis. The use of such equipment is allowed only outdoors at Elvis Presley's Memphis. Such equipment is not permitted on the Graceland Mansion grounds. Graceland provides lockers for guests who do not wish to leave this equipment in their vehicle. Assistance is available at the Guest Services desk.


Clearances

All photography made at Graceland by guests is to be for private use only. Any commercial use or public exhibition of such material must be cleared with the corporate office in writing in advance.


Media Policies

All media access for still or video photography, recording, broadcasting, interviewing, etc. must be arranged in advance through the corporate office. Graceland welcomes interest from the news media and is as accommodating as possible. If you are interested in discussing a project, please fill out the Media Request Form and email a copy to media@Graceland.com or fax to 901-344-3119.


Graceland Retail Store Refund/Exchange Policy

The following refund/exchange policy applies to all retail stores located at Graceland, The Guest House at Graceland and the Graceland RV Campground:

  • Refunds or exchanges can only be for purchases made in the Graceland, The Guest House at Graceland or Graceland RV Campground retail Stores.

  • All refunds or exchanges must be made within 60 days of purchase and must be new, unused and contain all original packaging & accessories.

  • Refunds cannot be made for the following if they have been opened: CDs, DVDs, watches and jewelry.

  • Refunds can only be made with the original receipt and will be issued in the same form of payment originally used for purchase. Credit card purchases will be credited to the credit card used for the original purchase. Purchases made with cash/traveler’s checks will be refunded in cash.

  • Returns without the original receipt can only be for in-store merchandise.


Graceland Pet Policy

Pets are not allowed on any Graceland tour or inside any Graceland attraction or facility except for service animals. Guests are implored not to leave pets unattended in vehicles. Graceland suggests the following local veterinarian who offers boarding and kennel services:

Raines Road Animal Hospital
1127 East Raines Road
Memphis, TN 38116
Phone: 901-396-7641
Boarding fee: $11.00
Please provide vaccination records.
Hours of operation: Monday-Friday, 7:30AM-6PM; Closed Saturday, Sunday and on all major holidays.
Directions from Graceland: Going south on Elvis Presley Boulevard, approximately 1/2 mile past Graceland, turn right on Raines Road. The animal hospital/kennel is on the left.