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FAQs About Visiting Graceland

What do I do if I need to cancel or make changes to an existing reservation?

To make any changes to your existing reservation, please call 1-901-332-3322 or 1-800-238-2000 or email reservations@Graceland.com. To cancel a tour reservation, we need a 24 hour notice in order to refund the price of your ticket. The facility fee is non-refundable. Please call us at 1-901-332-3322 or 1-800-238-2000 to cancel your existing reservation.


Do you offer the tours in different languages?

The Graceland Mansion Tour is an audio guided tour. We offer the tours in the following languages: English, German, Italian, Dutch, Portuguese, Spanish, Japanese, Mandarin Chinese and French.


Can I bring a camera on tour?

When visiting Graceland, still photography is allowed in all areas of the Graceland complex including the Mansion property, however the use of flash photography is not allowed inside Graceland Mansion or inside any attractions.


Why can’t I use flash photography?

The use of flashes over time damages fabrics, costumes, artifacts and other irreplaceable items in the collection.


Can I bring my camera tripod or a selfie stick?

Tripods and selfie sticks may not be used on the tours as they present a safety hazard inside Graceland.


Can I bring my video camera, digital camera or my cell phone on tour to record/take pictures?

When visiting Graceland, audio and video recording equipment cannot be carried on the Graceland Mansion grounds, inside any museums, attractions or gift shops and are not permitted on the tour shuttles. In addition, video mode on digital cameras and cell phones may not be used inside Graceland, on the Graceland Mansion grounds, inside any museums, attractions or gift shops.


Where can I use my audio-visual equipment?

Audio-visual equipment is allowed outdoors in the Elvis Presley's Memphis area only. 

What should I bring with me when I tour?

Please remember to bring identification with you (driver’s license or passport). If you’re planning on making purchases at Graceland with a credit card, a government-issued ID in the same name as the credit card will be required. Please remember to bring identification for applicable ticket discount with you (student ID, valid AAA cards, driver’s license for seniors, Elvis Insiders card, etc.).


Do you offer any free transportation to other area attractions?

Sun Studio runs a free shuttle bus to and from Graceland every hour on the hour. For more information on this free shuttle service, please contact Sun Studio at 1-800-441-6249 or visit the Sun Studio website.


Do you offer travel agent rates?

If you have a valid membership card issued by IATA, we do offer a discount on the Mansion and Elvis Experience tours. We cannot accept business cards or agency-issued ID. Please contact us at 1-901-332-3322 or 1-800-238-2000 for more information on these discounted rates.


What discounts do you offer at Graceland?

We offer a 10% discount on the Mansion and Elvis Experience tours for valid AAA members, retired or active Military, and Graceland Insiders Members. For more information on pricing and discounts, visit our tickets page.


What discounts do you offer on the VIP Tour?

At this time, a Graceland Insider with a valid membership card can receive a 10% discount on the tour. More about the Graceland Insiders.  


What is a Graceland Insiders membership and where can I purchase?

Graceland Insiders memberships offer special discounts, access to members-only parties and entrance into a members-only website online. Memberships may be purchased at the ticket windows at Graceland, at Graceland Guest Services, Graceland gift shops and online at Shop.Graceland.com.


What discounts do I receive with a Graceland Insiders membership?

  • 10% off tour tickets at Graceland, including the VIP Tour
  • $3.00 off parking at Graceland
  • 10% off purchases on ShopElvis.com and Shop.Graceland.com
  • up to 5% off room rate at The Guest House at Graceland**
  • 10% off purchases at the Graceland and Sun Studio gift shops
  • 10% off purchases at Graceland restaurants***
  • 20% off tour tickets for Sun Studio
  • $3.00 off tour tickets for Stax Museum.
*Excluding gift certificates
**blackout dates apply and based on availability
***excluding alcoholic beverages/cannot be used in conjunction with any other discounts.


Do you offer any gift certificates?

Instead of a gift certificate, we have what are called Elvis Bucks. You can purchase them for a specific dollar amount. The Elvis Bucks are sold in increments of $5, $10 and $20 and have no expiration dates on them. Elvis Bucks cannot be exchanged for cash.


They can be used at the following locations:

  • Graceland Ticket Office
  • Graceland Gift Shops
  • The Guest House at Graceland

Elvis Bucks are mailed by UPS and requires a shipping and handling fee of $9.95 per order. Delivery takes anywhere from 7-14 days. To purchase Elvis Bucks, you can call us at 1-800-238-2000 or 901-332-3322.


How much is parking at Graceland?

Parking at Graceland is $10.00 for standard vehicles and $15.00 for over-sized vehicles like RV’s, trailers or semi-trucks.


Can the VIP Tour be broken up into more than one day?

No. The VIP tour is an all day pass that is only valid for the day of purchase.


Do you offer any discounts to St. Jude patients?

Yes, currently we offer up to 3 free Elvis Experience tour tickets to St. Jude patients. A St. Jude’s wristband is required for these complementary tickets. The wristband must be current and issued within the month that you are visiting Graceland.


Do you offer a discount for the press?

For ticketing information for the press, please contact our Media Department, Monday - Friday from 9:00 a.m. – 5:00 p.m. at 1-901-332-3322.


I want to purchase tickets as a gift, but they won’t have my credit card to show upon arrival. What do I need to do?

Once the reservation has been made either over the phone at 1-901-332-3322, 1-800-238-2000 or through the website, you will need to complete a credit card authorization form and fax the form back to Graceland Reservations at 1-901-332-1636. Without this form your guests will not be able to pick-up tickets using your credit card.

What is your wheelchair accessibility at Graceland?

Graceland offers shuttle services for those who are in wheelchairs by providing a shuttle with a lift (to lift the chair) for the tour only. Graceland does not provide a shuttle service to hotels or around the city.

All rooms that are toured in the Graceland Mansion are wheelchair accessible except for two basement rooms, which require going up and down stairs to reach them. If the guest who is in the wheelchair can walk, they will be able to leave their chair, visit both rooms, and then get back in their chair for the rest of the tour. If the guest cannot walk, there is an alternate route (instead of the stairs) to complete the house part of the tour. There are photos and a TV monitor that shows what the two basement rooms, the TV room and the pool room, look like for those guests who cannot view them in person.

All areas of Elvis Presley's Memphis are wheelchair accessible.

The Lisa Marie and Hound Dog II airplanes are not wheelchair accessible.

Graceland highly recommends that you bring your own wheelchair if at all possible. Graceland does have a limited number of wheelchairs for the mansion portion of the tour only, but these wheelchairs are on a first-come, first-served basis. Graceland does not have wheelchairs for the Elvis Presley's Memphis attractions, shops and restaurants. 


What do you offer for hearing impaired guests?

Our iPad tour is fully captioned. Once you receive your iPad, you can select the caption option.


Is the upstairs of Graceland Mansion open for tours?

The upstairs of Graceland Mansion is not included as part of the tour. The part of Graceland we show the world on our tour is the part that Elvis showed anyone who visited him at Graceland. The upstairs was his private area. When Graceland opened, Priscilla and Lisa felt that the upstairs should remain private, that letting everyone go up there would be disrespectful and inappropriate - something the rest of our management wholeheartedly agrees with.

Along with these personal feelings is the matter of logistics. With our volume of visitors we would be required to put in an extra staircase as an exit, we'd have to do some remodeling upstairs as the hallway connecting the rooms is not large enough to accommodate crowds. This would radically alter the house and no one wants to do that. The issue of privacy and respect is also the reason that we do not publish photographs of the upstairs area. However, we do bring items from upstairs into our exhibits.

Do you allow pets on tour?

We don’t allow pets on Graceland property, but The Guest House at Graceland is pet-friendly. Visit our Guest Services section for more about possible boarding opportunities at a local vet's office.

What happens if I lose my tour or event tickets?

Lost tickets cannot be replaced. You will have to purchase a new set of tickets.

How can I get Graceland and Elvis Presley Enterprises to donate to my charity or cause?

If you would like to request a donation, we ask that you make your requests in writing on your organization’s letterhead and mail them to us at this address:

Attention: Donations
Elvis Presley Enterprises, Inc.
3734 Elvis Presley Blvd.
Memphis, Tennessee 38116

Please note: We do not accept donation requests via e-mail or fax. Because of the large number of donation requests we receive we cannot answer telephone calls about the status of donation requests, but we do respond in writing to every request we receive. Additionally, we do not provide items of memorabilia to assist fundraising activities.


The Guest House at Graceland

 

Do you allow pets at The Guest House at Graceland?

The Guest House at Graceland is pet-friendly. We allow no more than one dog, with a 35-pound weight limit. Visit our Guest Services section for more about possible boarding opportunities at a local vet's office.

I wish to have something special added to my hotel room. How do I go about doing this?

The Guest House at Graceland can help you celebrate a special occasion during your stay. We offer items that can be added to your room such as champagne flutes, coffee mugs, balloons, birthday cards, wine and champagne. To request a full listing of items and pricing, please send an email to GuestHouse@Graceland.com.

 

I want to stay at the The Guest House at Graceland during Elvis Week. How do I go about booking this?

The waiting list for the next Elvis Week starts during the current Elvis Week. Please check with Graceland Reservations at 1-901-332-3322 or 1-800-238-2000 to be put on the waiting list.

Does The Guest House at Graceland offer transportation to and from Beale Street?

The Guest House at Graceland does offer transportation to and from Beale Street, located 20 minutes away in downtown Memphis. We do charge a $5.00 fee plus tax each way. This is from 6:00 p.m. - 11:00 p.m. and our Guest House at Graceland shuttle runs every hour up until 9:00 p.m. You will need to sign up at the front desk for this service due to limited seating.

Do you offer free airport transportation to The Guest House at Graceland guests?

The Guest House at Graceland offers complimentary hotel/airport transfers for guests who are staying at The Guest House at Graceland. When you arrive at the Memphis International airport, you will need to go to baggage claim located on the lower level. There will be a courtesy phone there that you can use to phone our hotel for pickup. The shuttle operates from 6:00 a.m. to 11:00 p.m. For return shuttle service to the airport, please sign up at the front desk.


I want to purchase a hotel stay as a gift, but they won’t have my credit card to show upon arrival. What do I need to do?

Once the reservation has been made, please call the Reservations Department at 901-443-3000 or 1-800-238-2000 and request  a credit card authorization form.

Do you offer any gift certificates?

We now sell gift certificates in The Guest House at Graceland Gift Shop.