FAQ | Graceland
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Visit Graceland

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MAP & DIRECTIONS

Graceland Parking

3717 Elvis Presley Blvd.
Memphis, TN 38116

Only 10 minutes from downtown and 3 minutes from the Memphis Airport.

The Guest House at Graceland

3600 Elvis Presley Blvd.
Memphis, TN 38116

See a Graceland property map
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Graceland Hours

Graceland will re-open for tours on May 21. 
DAILY:  9:00 a.m. to 4:00 p.m.
 

Free walk-ups to the Meditation Garden are daily from 7:30 - 8:30 a.m. 

 

 

FAQ

FAQs About Visiting Graceland

Can I buy tickets in advance?

Yes, you can purchase Graceland tour tickets online. In addition, due to reduced tour capacities to allow for social distancing, it is highly encouraged that guests purchase their tickets in advance of their visit to ensure they get their preferred tour time. In addition, by purchasing in advance and selecting our EMAIL delivery option, you also will be able to bypass ticketing line. Visit our BUY TICKETS page.

What is Graceland’s COVID-19 Protocol?

We are committed to the health and safety of our guests and associates and have been working diligently to ensure your visit is everything you are dreaming of! Click here to see Graceland’s COVID-19 Protocols. 

Is Graceland doing temperature checks?

All Guests and Associates will be required to undergo temperature check screenings upon entering the property. Anyone with a fever of 100.4 degrees or higher will not be permitted to enter.

Do I need to wear a mask when visiting?

Guests are highly encouraged to wear masks. Additionally, anyone who is persistently coughing or sneezing - regardless of reason - will be asked to wear a mask during their visit. Graceland will offer face masks for purchase in select gift shops throughout the campus, subject to availability.

How will Graceland social distance inside Graceland Mansion?

Each shuttle will transport 10 guests or less to the Mansion. The guests will be welcomed on to the home’s front porch which has been marked for six-foot social distancing. Our tour guide will then
allow one group of individuals traveling together at a time into the Mansion, allowing enough time between entrances so that parties do not intersect. Markers will be placed in visible locations inside and outside the Mansion to reinforce social distancing throughout guest’s tour. Graceland associates will be stationed throughout the Mansion to monitor guest flow. 

What do I do if I need to cancel or make changes to an existing reservation?

If you are unable to tour on your scheduled tour date for any reason, you can make changes to your tickets prior to 5:00 PM CT the day before your scheduled tour. Rescheduled tour date must be within one year of originally scheduled tour. The full value of your original tour ticket will be applied towards your rescheduled tour ticket of equal or greater value. Tickets are non-refundable. 

To make any changes to your existing reservation, please call 1-901-332-3322 or 1-800-238-2000 or email [email protected].

View Ticket Purchase Policy Terms and Conditions >

Do you offer the tours in different languages?

The Graceland Mansion Tour is an audio guided tour. We offer the tours in the following languages: English, German, Italian, Dutch, Portuguese, Spanish, Japanese, Mandarin Chinese and French.

Can I bring my own headphones for the iPad tour?

Yes, you may bring your own headphones (standard jack) for the iPad tour of Graceland - or we offer headphones that have been rotated and sanitized in between uses. 

Can I bring a camera on tour?

When visiting Graceland, still photography is allowed in all areas of the Graceland complex including the Mansion property, however the use of flash photography is not allowed inside Graceland Mansion or inside any attractions.

Why can’t I use flash photography?

The use of flashes over time damages fabrics, costumes, artifacts and other irreplaceable items in the collection.

Can I bring my camera tripod or a selfie stick?

Tripods and selfie sticks may not be used on the tours as they present a safety hazard inside Graceland.

Can I bring my video camera, digital camera or my cell phone on tour to record/take pictures?

When visiting Graceland, audio and video recording equipment cannot be carried on the Graceland Mansion grounds, inside any museums, attractions or gift shops and are not permitted on the tour shuttles. In addition, video mode on digital cameras and cell phones may not be used inside Graceland, on the Graceland Mansion grounds, inside any museums, attractions or gift shops.

Where can I use my audio-visual equipment?

Audio-visual equipment is allowed outdoors in the Elvis Presley's Memphis area only. 

What should I bring with me when I tour?

Please remember to bring identification with you (driver’s license or passport). If you’re planning on making purchases at Graceland with a credit card, a government-issued ID in the same name as the credit card will be required. Please remember to bring identification for applicable ticket discount with you (student ID, valid AAA cards, driver’s license for seniors, Elvis Insiders card, etc.).

Do you offer travel agent rates?

If you have a valid membership card issued by IATA, we do offer a discount on the Mansion and Elvis Experience tours. We cannot accept business cards or agency-issued ID. Please contact us at 1-901-332-3322 or 1-800-238-2000 for more information on these discounted rates.

What discounts do you offer at Graceland?

We offer a 10% discount on the Mansion and Elvis Experience tours for valid AAA members and retired or active Military. For more information on pricing and discounts, visit our tickets page.

What is a Graceland Insiders membership and where can I purchase?

Graceland Insiders memberships offer special deals, access to members-only parties and entrance into a members-only Facebook group online. Memberships may be purchased at Graceland.com.

What do I receive with a Graceland Insiders membership?

  • Access to event ticket pre-sales, including annual events like Elvis Week
  • Access to private Facebook group just for Insiders that will offer access to exclusive content including:
    • an up-close look at an artifact each month direct from the Graceland Archives
    • monthly members-only Facebook Live events
    • exclusive members-only contests and giveaways
  • 10% discount on Shop Graceland on Elvis’ Birthday, January 8, each year
  • Access to members-only Graceland cams, including the one that looks out from Elvis’ bedroom window
  • Monthly flash sales on ShopGraceland.com including some items that will be made exclusively for Insiders*
  • Buy-One, Get-One 50% off for an Elvis Experience Tour + Planes when you join or renew your membership each year**
  • Receive $10 in "bonus" Elvis Bucks for every $100 in Elvis Bucks that are purchased on-site at Graceland***

* Please allow 7-10 business days for your membership to reflect as active on ShopGraceland.com.
** Offer not valid until 24 hours after purchase. Offer is good to use once during your membership year. Only valid on Adult Elvis Experience + Planes tours.
***Elvis Bucks can be purchased on-site at Graceland at the Graceland Ticket Office and are only redeemable on-site at Graceland. Elvis Bucks can be used on tours, food/beverage and merchandise. Please note that there is no cash back on any unused portion of Elvis Bucks and lost Elvis Bucks will not be replaced. Elvis Bucks are not valid at The Guest House at Graceland.

Do you offer any gift certificates?

Instead of a gift certificate, we have what are called Elvis Bucks - however, stay tuned for an exciting announcement coming very soon about our new gift card program. You can purchase Elvis Bucks for a specific dollar amount and they are sold in increments of $5, $10 and $20 and have no expiration dates on them. Elvis Bucks cannot be exchanged for cash. 

They can be used at the following locations:

  • Graceland Ticket Office

  • Graceland Gift Shops

  • The Guest House at Graceland

Elvis Bucks are mailed by UPS and requires a shipping and handling fee of $9.95 per order. Delivery takes anywhere from 7-14 days. To purchase Elvis Bucks, you can call us at 1-800-238-2000 or 901-332-3322.

 

How much is parking at Graceland?

Parking at Graceland is $10.00 for standard vehicles and $15.00 for over-sized vehicles like RV’s, trailers or semi-trucks.

Can the VIP Tour be broken up into more than one day?

No. The VIP tour is an all day pass that is only valid for the day of purchase.

Do you offer any discounts to St. Jude patients?

Yes, currently we offer up to 3 free Elvis Experience tour tickets to St. Jude patients. A St. Jude’s wristband is required for these complementary tickets. The wristband must be current and issued within the month that you are visiting Graceland.

Do you offer a discount for the press?

For ticketing information for the press, please contact our Media Department, Monday - Friday from 9:00 a.m. – 5:00 p.m. at 1-901-332-3322.

I want to purchase tickets as a gift, but they won’t have my credit card to show upon arrival. What do I need to do?

Once the reservation has been made either over the phone at 1-901-332-3322, 1-800-238-2000 or through the website, you will need to complete a credit card authorization form and fax the form back to Graceland Reservations at 1-901-332-1636. Without this form your guests will not be able to pick-up tickets using your credit card.

What is your wheelchair accessibility at Graceland?

Graceland offers shuttle services for those who are in wheelchairs or scooters by providing a shuttle with a lift (to lift the chair) for the tour only. If you bring your scooter, you will need to take a seat in the shuttle rather than remaining in the scooter due to safety concerns. Graceland does not provide a shuttle service to hotels or around the city.

All rooms that are toured in the Graceland Mansion are wheelchair accessible except for two basement rooms, which require going up and down stairs to reach them. If the guest who is in the wheelchair can walk, they will be able to leave their chair, visit both rooms, and then get back in their chair for the rest of the tour. If the guest cannot walk, there is an alternate route (instead of the stairs) to complete the house part of the tour. There are photos and a TV monitor that shows what the two basement rooms, the TV room and the pool room, look like for those guests who cannot view them in person.

All areas of Elvis Presley's Memphis are wheelchair accessible.

The Lisa Marie and Hound Dog II airplanes are not wheelchair accessible.

Graceland highly recommends that you bring your own wheelchair or scooter if at all possible. Graceland does have a limited number of wheelchairs for the mansion portion of the tour only, but these wheelchairs are on a first-come, first-served basis. Graceland does not have wheelchairs for the Elvis Presley's Memphis attractions, shops and restaurants. 

What do you offer for deaf or hard of hearing guests?

Our iPad tour is fully captioned. Once you receive your iPad, you can select the caption option.

Is the upstairs of Graceland Mansion open for tours?

The upstairs of Graceland Mansion is not included as part of the tour. The part of Graceland we show the world on our tour is the part that Elvis showed anyone who visited him at Graceland. The upstairs was his private area. When Graceland opened, Priscilla and Lisa felt that the upstairs should remain private, that letting everyone go up there would be disrespectful and inappropriate - something the rest of our management wholeheartedly agrees with.

Along with these personal feelings is the matter of logistics. With our volume of visitors we would be required to put in an extra staircase as an exit, we'd have to do some remodeling upstairs as the hallway connecting the rooms is not large enough to accommodate crowds. This would radically alter the house and no one wants to do that. The issue of privacy and respect is also the reason that we do not publish photographs of the upstairs area. However, we do bring items from upstairs into our exhibits. 

Do you allow pets on tour?

We don’t allow pets on Graceland property, but The Guest House at Graceland is pet-friendly. Visit our Guest Services section for more about possible boarding opportunities at a local vet's office.

What happens if I lose my tour or event tickets?

Lost tickets cannot be replaced. You will have to purchase a new set of tickets.

How can I get Graceland and Elvis Presley Enterprises to donate to my charity or cause?

If you would like to request a donation, we ask that you make your requests in writing on your organization’s letterhead and mail them to us at this address:

Attention: Donations
Elvis Presley Enterprises, Inc.
3734 Elvis Presley Blvd.
Memphis, Tennessee 38116

Please note: We do not accept donation requests via e-mail or fax. Because of the large number of donation requests we receive we cannot answer telephone calls about the status of donation requests, but we do respond in writing to every request we receive. Additionally, we do not provide items of memorabilia to assist fundraising activities.

 

THE GUEST HOUSE AT GRACELAND

Do you allow pets at The Guest House at Graceland?

The Guest House at Graceland is pet-friendly. We allow no more than one dog, with a 35-pound weight limit. Visit our Guest Services section for more about possible boarding opportunities at a local vet's office.

I wish to have something special added to my hotel room. How do I go about doing this?

The Guest House at Graceland can help you celebrate a special occasion during your stay. We offer items that can be added to your room such as champagne flutes, coffee mugs, balloons, birthday cards, wine and champagne. To request a full listing of items and pricing, please send an email to [email protected].

I want to stay at The Guest House at Graceland during Elvis Week. How do I go about booking this?

The waiting list for the next Elvis Week starts during the current Elvis Week. Please check with Graceland Reservations at 1-901-332-3322 or 1-800-238-2000 to be put on the waiting list.

Does The Guest House at Graceland offer transportation to and from Beale Street?

The Guest House at Graceland does offer transportation to and from Beale Street, located 20 minutes away in downtown Memphis. We do charge a $5.00 fee plus tax each way. This is from 6:00 p.m. - 11:00 p.m. and our Guest House at Graceland shuttle runs every hour up until 9:00 p.m. You will need to sign up at the front desk for this service due to limited seating.

Do you offer free airport transportation to The Guest House at Graceland guests?

The Guest House at Graceland offers complimentary hotel/airport transfers for guests who are staying at The Guest House at Graceland. When you arrive at the Memphis International airport, you will need to go to baggage claim located on the lower level. There will be a courtesy phone there that you can use to phone our hotel for pickup. The shuttle operates from 6:00 a.m. to 11:00 p.m. For return shuttle service to the airport, please sign up at the front desk.

I want to purchase a hotel stay as a gift, but they won’t have my credit card to show upon arrival. What do I need to do?

Once the reservation has been made, please call the Reservations Department at 901-443-3000 or 1-800-238-2000 and request a credit card authorization form.

Do you offer any gift certificates?

We now sell gift certificates in The Guest House at Graceland Gift Shop.