To make any changes to your existing reservation, please call 1-901-332-3322 or 1-800-238-2000 or email [email protected]. To cancel a tour reservation, we need a 24 hour notice in order to refund the price of your ticket. The facility fee is non-refundable. Please call us at 1-901-332-3322 or 1-800-238-2000 to cancel your existing reservation.
The Graceland Mansion Tour is an audio guided tour. We offer the tours in the following languages: English, German, Italian, Dutch, Portuguese, Spanish, Japanese, Mandarin Chinese and French.
When visiting Graceland, still photography is allowed in all areas of the Graceland complex including the Mansion property, however the use of flash photography is not allowed inside Graceland Mansion or inside any attractions.
The use of flashes over time damages fabrics, costumes, artifacts and other irreplaceable items in the collection.
Tripods and selfie sticks may not be used on the tours as they present a safety hazard inside Graceland.
When visiting Graceland, audio and video recording equipment cannot be carried on the Graceland Mansion grounds, inside any museums, attractions or gift shops and are not permitted on the tour shuttles. In addition, video mode on digital cameras and cell phones may not be used inside Graceland, on the Graceland Mansion grounds, inside any museums, attractions or gift shops.
Audio-visual equipment is allowed outdoors in the Elvis Presley's Memphis area only.
Please remember to bring identification with you (driver’s license or passport). If you’re planning on making purchases at Graceland with a credit card, a government-issued ID in the same name as the credit card will be required. Please remember to bring identification for applicable ticket discount with you (student ID, valid AAA cards, driver’s license for seniors, Elvis Insiders card, etc.).
If you have a valid membership card issued by IATA, we do offer a discount on the Mansion and Elvis Experience tours. We cannot accept business cards or agency-issued ID. Please contact us at 1-901-332-3322 or 1-800-238-2000 for more information on these discounted rates.
We offer a 10% discount on the Mansion and Elvis Experience tours for valid AAA members and retired or active Military. For more information on pricing and discounts, visit our tickets page.
Graceland Insiders memberships offer special deals, access to members-only parties and entrance into a members-only Facebook group online. Memberships may be purchased at Graceland.com.
- Access to event ticket pre-sales, including annual events like Elvis Week
- Access to private Facebook group just for Insiders that will offer access to exclusive content including:
- an up-close look at an artifact each month direct from the Graceland Archives
- monthly members-only Facebook Live events
- exclusive members-only contests and giveaways
- 10% discount on Shop Graceland on Elvis’ Birthday, January 8, each year
- Access to members-only Graceland cams, including the one that looks out from Elvis’ bedroom window
- Monthly flash sales on ShopGraceland.com including some items that will be made exclusively for Insiders*
- Buy-One, Get-One 50% off for an Elvis Experience Tour + Planes when you join or renew your membership each year**
- Receive $10 in "bonus" Elvis Bucks for every $100 in Elvis Bucks that are purchased on-site at Graceland***
* Please allow 7-10 business days for your membership to reflect as active on ShopGraceland.com.
** Offer not valid until 24 hours after purchase. Offer is good to use once during your membership year. Only valid on Adult Elvis Experience + Planes tours.
***Elvis Bucks can be purchased on-site at Graceland at the Graceland Ticket Office and are only redeemable on-site at Graceland. Elvis Bucks can be used on tours, food/beverage and merchandise. Please note that there is no cash back on any unused portion of Elvis Bucks and lost Elvis Bucks will not be replaced. Elvis Bucks are not valid at The Guest House at Graceland.
Instead of a gift certificate, we have what are called Elvis Bucks. You can purchase them for a specific dollar amount. The Elvis Bucks are sold in increments of $5, $10 and $20 and have no expiration dates on them. Elvis Bucks cannot be exchanged for cash.
They can be used at the following locations:
Elvis Bucks are mailed by UPS and requires a shipping and handling fee of $9.95 per order. Delivery takes anywhere from 7-14 days. To purchase Elvis Bucks, you can call us at 1-800-238-2000 or 901-332-3322.
Parking at Graceland is $10.00 for standard vehicles and $15.00 for over-sized vehicles like RV’s, trailers or semi-trucks.
No. The VIP tour is an all day pass that is only valid for the day of purchase.
Yes, currently we offer up to 3 free Elvis Experience tour tickets to St. Jude patients. A St. Jude’s wristband is required for these complementary tickets. The wristband must be current and issued within the month that you are visiting Graceland.
For ticketing information for the press, please contact our Media Department, Monday - Friday from 9:00 a.m. – 5:00 p.m. at 1-901-332-3322.
Once the reservation has been made either over the phone at 1-901-332-3322, 1-800-238-2000 or through the website, you will need to complete a credit card authorization form and fax the form back to Graceland Reservations at 1-901-332-1636. Without this form your guests will not be able to pick-up tickets using your credit card.
Graceland offers shuttle services for those who are in wheelchairs or scooters by providing a shuttle with a lift (to lift the chair) for the tour only. If you bring your scooter, you will need to take a seat in the shuttle rather than remaining in the scooter due to safety concerns. Graceland does not provide a shuttle service to hotels or around the city.
All rooms that are toured in the Graceland Mansion are wheelchair accessible except for two basement rooms, which require going up and down stairs to reach them. If the guest who is in the wheelchair can walk, they will be able to leave their chair, visit both rooms, and then get back in their chair for the rest of the tour. If the guest cannot walk, there is an alternate route (instead of the stairs) to complete the house part of the tour. There are photos and a TV monitor that shows what the two basement rooms, the TV room and the pool room, look like for those guests who cannot view them in person.
All areas of Elvis Presley's Memphis are wheelchair accessible.
The Lisa Marie and Hound Dog II airplanes are not wheelchair accessible.
Graceland highly recommends that you bring your own wheelchair or scooter if at all possible. Graceland does have a limited number of wheelchairs for the mansion portion of the tour only, but these wheelchairs are on a first-come, first-served basis. Graceland does not have wheelchairs for the Elvis Presley's Memphis attractions, shops and restaurants.
Our iPad tour is fully captioned. Once you receive your iPad, you can select the caption option.
The upstairs of Graceland Mansion is not included as part of the tour. The part of Graceland we show the world on our tour is the part that Elvis showed anyone who visited him at Graceland. The upstairs was his private area. When Graceland opened, Priscilla and Lisa felt that the upstairs should remain private, that letting everyone go up there would be disrespectful and inappropriate - something the rest of our management wholeheartedly agrees with.
Along with these personal feelings is the matter of logistics. With our volume of visitors we would be required to put in an extra staircase as an exit, we'd have to do some remodeling upstairs as the hallway connecting the rooms is not large enough to accommodate crowds. This would radically alter the house and no one wants to do that. The issue of privacy and respect is also the reason that we do not publish photographs of the upstairs area. However, we do bring items from upstairs into our exhibits.
We don’t allow pets on Graceland property, but The Guest House at Graceland is pet-friendly. Visit our Guest Services section for more about possible boarding opportunities at a local vet's office.
Lost tickets cannot be replaced. You will have to purchase a new set of tickets.
If you would like to request a donation, we ask that you make your requests in writing on your organization’s letterhead and mail them to us at this address:
Attention: Donations
Elvis Presley Enterprises, Inc.
3734 Elvis Presley Blvd.
Memphis, Tennessee 38116
Please note: We do not accept donation requests via e-mail or fax. Because of the large number of donation requests we receive we cannot answer telephone calls about the status of donation requests, but we do respond in writing to every request we receive. Additionally, we do not provide items of memorabilia to assist fundraising activities.